Política de envío

Last updated: October 2025

Overview

Thank you for shopping with Nuboca.
We aim to deliver your orders quickly, safely, and sustainably.
This Shipping Policy explains how we handle shipping, delivery times, and related details for all orders placed through www.nuboca.com.

1. Shipping Regions

We currently ship within the European Union, the United Kingdom, and selected EEA countries.
If your country is not listed at checkout, please contact us at info@nuboca.com and we’ll confirm if delivery is possible.

Main service regions include:
Netherlands, Spain, Germany, France, Belgium, Estonia, Austria, Finland, Portugal, Ireland, and the United Kingdom.

2. Processing Times

All orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed the next business day.

You will receive a confirmation email once your order has been shipped, including tracking information when available.

3. Delivery Times

Delivery times depend on your location and carrier service.
Below are our average delivery estimates:

These are estimates only and not guaranteed. External factors such as customs inspections, weather conditions, or courier delays may affect delivery.

4. Shipping Fees

Shipping costs are calculated at checkout and may vary by region, weight, or bundle size.
We occasionally offer free shipping promotions, which will be clearly stated on the product or checkout page.

Subscriptions:
Recurring subscription orders are subject to the same delivery times and shipping rates as one-time purchases.
Shipping fees are automatically applied to each delivery unless otherwise stated.

5. Order Tracking

Once your order has shipped, you’ll receive an email with a tracking link.
Please allow up to 24 hours for tracking information to update after shipment.

If you haven’t received a tracking email within three business days of placing your order, please contact us at info@nuboca.com.

6. Failed Deliveries & Address Issues

Please double-check your shipping details before confirming your order.
Nuboca is not responsible for failed deliveries due to incorrect or incomplete addresses provided by the customer.

If an order is returned to us due to an incorrect address or failed delivery, we’ll contact you to arrange re-shipment (additional charges may apply).

7. Damaged or Missing Packages

If your package arrives damaged or missing items, please contact us within 5 days of delivery at info@nuboca.com.
Include your order number, photos (if applicable), and a brief description.
We’ll resolve your issue promptly with a replacement or refund in line with our Refund Policy.

8. Customs, Duties, and Taxes

For orders shipped outside the EU (e.g., to the United Kingdom or EEA), customs duties or import taxes may apply.
These charges are determined by your country’s customs authority and are the responsibility of the customer.

Nuboca cannot predict or control these costs and is not responsible for any delays or additional fees incurred during customs processing.

9. Sustainability Commitment

We’re committed to reducing our environmental impact.
All Nuboca orders are shipped in recyclable or biodegradable packaging, and we partner with carriers that offer carbon-neutral delivery options whenever possible.

10. Questions

For any shipping-related questions, contact us:
info@nuboca.com
Nuboca OÜ — Harju maakond, Tallinn, Kesklinna linnaosa, Tartu mnt 67/1-13b, 10115, Estonia

Nuboca OÜ
Business Registration Number: 17350709
VAT Number: EE102913574

Parent Company: Trusterya Group OÜ (Estonia)
Parent Company Registration Number: 17350394